Thank you for choosing Kelvin Engines Solution for your premium engine needs. We are committed to providing you with exceptional service and ensuring your orders arrive in a timely manner. Please review our shipping policy below for details on transit times, shipping times, and other important information.

1. Transit Time:

  • Transit time refers to the duration it takes for your order to leave our warehouse and reach the shipping carrier’s facility.
  • Orders are typically processed and shipped within 1-2 business days of payment confirmation, excluding weekends and holidays.
  • Once your order has been shipped, you will receive a confirmation email containing tracking information to monitor your package’s journey.

2. Shipping Time:

  • Shipping time refers to the duration it takes for your package to be delivered from the shipping carrier’s facility to your designated delivery address.
  • Shipping time may vary depending on your location and the shipping method selected during checkout.
  • Standard shipping within the contiguous United States typically takes 3-7 business days from the date of shipment.
  • Expedited shipping options are available for customers who require faster delivery. Please note that additional charges may apply for expedited shipping.

3. International Shipping:

  • We offer international shipping to select countries outside the United States.
  • International shipping times may vary depending on the destination country and customs clearance procedures.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country’s customs authorities.

4. Shipping Rates:

  • Shipping rates are calculated based on the weight of the products in your order and the selected shipping method.
  • Shipping rates will be displayed during the checkout process before you complete your purchase.

5. Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can track the status of your shipment by entering the tracking number on our website or the carrier’s website.

6. Shipping Restrictions:

  • We currently do not ship to PO boxes, APO/FPO addresses, or international freight forwarders.
  • Customers must ensure that they provide a valid shipping address to avoid delivery issues.

7. Holiday Shipping:

  • During peak holiday seasons, such as Christmas and New Year, please expect potential delays in shipping due to high order volumes and carrier constraints.
  • We recommend placing your orders well in advance to ensure timely delivery during these busy periods.

8. Contact Us:

  • If you have any questions or concerns regarding your order or our shipping policy, please don’t hesitate to contact our customer service team.
  • You can reach us via email at sales@kelvinenginessolution.com or by phone at (224) 357-6689

By placing an order with Kelvin Engines Solution, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your business and look forward to serving you again in the future.

Kelvin Engines Solution
Address: 105 9th St, Rock Island, IL 61201, USA
E-Mail: sales@kelvinenginessolution.com
Phone: (224) 357-6689
Customer Service:
WORKING DAYS/HOURS:

  • Monday – Friday: 9:00 AM to 6:00 PM
  • Saturdays: 10:00 AM to 4:00 PM (local time)

Your satisfaction is our priority, and we are here to ensure a seamless experience with Kelvin Engines Solution.